Return & Exchange Policy

Last Updated: 5 September 2026

At ElectroNation Pakistan, customer satisfaction is important to us. We carefully inspect and package our products before dispatch. If you receive a defective, damaged, incorrect, or incomplete order, please follow the policy below to submit your return or exchange claim.

1. Claim Period

All return or exchange claims must be submitted within 7 calendar days of receiving the parcel.

Customers are advised to inspect their order immediately after delivery. Claims submitted after the 7-day period may not be accepted unless otherwise required under applicable law.

2. Eligibility

A product may be eligible for return or exchange if:

• You received the wrong product.

• The product arrived damaged.

• The product has a verified manufacturing defect.

• One or more items are missing from the parcel.

• The product is significantly different from the product ordered.

• ElectroNation Pakistan Customer Support approves the claim after reviewing the submitted evidence.

Submitting a claim does not automatically guarantee approval. Every request is subject to verification and inspection.

3. Product Condition

To qualify for a return or exchange, the product must:

• Be in its original condition.

• Include its original packaging, accessories, manuals, invoice, and complimentary items.

• Not show signs of misuse, incorrect installation, improper wiring, reverse polarity, excessive voltage, physical damage, modification, repair, or tampering.

• Be returned only after receiving approval and return instructions from ElectroNation Pakistan.

ElectroNation Pakistan may reject a claim if the product does not meet these conditions.

4. Mandatory Evidence

Valid evidence is required for every return or exchange claim.

Customers must provide:

• A complete and uninterrupted unboxing video.

• Clear photos or videos showing the reported problem.

• Photos of the parcel, shipping label, packaging, and all received items.

• The order number and customer contact details.

• Any additional evidence reasonably required to verify the claim.

The unboxing video must begin while the parcel is still sealed and continue without interruption until all items have been removed and inspected.

Claims may be rejected if the evidence is incomplete, edited, unclear, inconsistent, or insufficient to verify the reported issue.

5. Return and Exchange Process

To submit a claim:

1. Contact ElectroNation Pakistan within 7 calendar days of receiving your parcel.

2. Provide your order number and a clear explanation of the issue.

3. Submit the required unboxing video, photos, and supporting evidence.

4. Allow our support team to review and verify your request.

5. If approved, follow the return instructions provided by our team.

6. Do not send any product back without prior written approval.

Unauthorized returns may not be accepted or processed.

6. Product Testing and Inspection

Returned products will be inspected and, where necessary, tested by ElectroNation Pakistan.

If the reported defect is verified and the claim meets this policy’s requirements, ElectroNation Pakistan may offer:

• A replacement;

• An exchange;

• Store credit; or

• A refund.

The available resolution will depend on the nature of the issue, product availability, inspection results, and applicable law.

If testing confirms that the product is working correctly or that the damage resulted from misuse, incorrect installation, modification, improper voltage, reverse polarity, or customer negligence, the claim may be rejected.

7. Refunds

Approved refunds will be processed after the returned product has been received and successfully inspected.

The refund will be issued through the original payment method or another method mutually agreed upon with the customer. ElectroNation Pakistan will confirm the refund method and estimated processing time after approval.

Original delivery charges are non-refundable unless the return resulted from an incorrect, damaged, defective, or incomplete order confirmed by ElectroNation Pakistan.

8. Delivery and Return Charges

If ElectroNation Pakistan verifies that the customer received an incorrect, damaged, defective, or incomplete order, responsibility for reasonable return or replacement delivery charges will be determined during claim approval.

For an approved change-of-mind return or exchange, the customer will be responsible for:

• The original delivery charges;

• Return shipping charges; and

• Delivery charges for the replacement product.

Change-of-mind returns or exchanges require prior approval and are not automatically accepted.

9. Non-Returnable Products

A product will normally not be eligible for return or exchange if:

• The claim is submitted after the 7-day claim period.

• The required unboxing video or supporting evidence is unavailable.

• The product has been misused, mishandled, incorrectly installed, modified, repaired, or tampered with.

• The product was damaged by incorrect wiring, reverse polarity, excessive voltage, short circuit, water, heat, impact, or customer negligence.

• Original packaging, accessories, manuals, invoice, or included items are missing.

• The product is returned without prior authorization.

• The serial number, warranty label, seal, or identifying mark has been removed or altered.

These restrictions do not limit any non-excludable consumer rights available under applicable law.

10. Order Refusal and Change of Mind

If an order has already been dispatched and the customer refuses delivery or requests cancellation for personal reasons, the original delivery charges will remain payable and non-refundable.

Any return or exchange requested due to a change of mind is subject to prior approval, product condition, and applicable delivery charges.

11. Final Review

ElectroNation Pakistan reserves the right to inspect and test returned products before approving a return, exchange, store credit, or refund.

Customers will be informed of the decision after the available evidence and returned product have been reviewed.

12. Contact Information

To submit a return or exchange claim, contact:

Email: contact@electronation.pk
Website: https://electronation.pk/contact/

Please include your order number in all communications.

13. Customer Agreement

By placing an order with ElectroNation Pakistan, you confirm that you have read, understood, and agreed to this Return & Exchange Policy.

Nothing in this policy is intended to exclude or limit rights that cannot legally be excluded under applicable law.